Wandsworth Carpetcleaning Terms and Conditions
These Terms and Conditions apply to all carpet, upholstery, rug, and related cleaning services provided by Wandsworth Carpetcleaning and govern the relationship between the customer and the service provider. By making a booking, confirming an appointment, or allowing work to commence, the customer agrees to these terms. They are designed to set out the practical rules of service, including how bookings are accepted, how payments are handled, when cancellations may apply, what liability is accepted, and how waste is managed in accordance with UK requirements. For clarity, references to the Company, we, and us mean Wandsworth Carpetcleaning, while you and your mean the customer or the person authorised to arrange the service.
These terms are intended for use as a legal page and should be read alongside any written quotation, job confirmation, or service description issued before the work begins. If any specific written agreement conflicts with these Terms and Conditions, the written agreement will apply only to the extent of that conflict. Nothing in these terms affects your statutory rights under UK consumer law, including rights relating to services that are not carried out with reasonable care and skill.
We reserve the right to update these terms from time to time. The version in force on the date of booking will normally apply to that booking, unless a later written agreement states otherwise. Customers are encouraged to review the terms before confirming any appointment for carpet cleaning services, as acceptance of a booking is treated as acceptance of the applicable conditions.
Booking Process
A booking for Wandsworth Carpetcleaning is formed when a quotation is accepted, a service request is confirmed, and an appointment date or service window is agreed. We may provide estimates based on the information supplied by the customer, including the size, condition, and type of the items to be cleaned. Any estimate may change if the actual work differs from the description provided at the time of booking. The customer must ensure that all relevant details are accurate and complete, including access arrangements, parking limitations, the presence of stains, fragile materials, pets, or any special circumstances that may affect the service.
Appointments are subject to availability and may be arranged subject to a minimum notice period. We may decline or postpone a booking where the property conditions are unsuitable, where the requested service is outside our scope, or where carrying out the work would create a health, safety, or legal issue. We may also refuse a job if the customer asks us to use unsuitable methods or products, or if the location poses risks that cannot reasonably be controlled. Any arrival times provided are estimates only and are not guaranteed to the minute, as travel conditions, previous jobs, and operational issues may affect timing.
If the customer requests a change to the booked service, such as adding rooms, changing fibre treatments, or extending the area to be cleaned, we may revise the price and the time required. The customer is responsible for ensuring that access is available at the agreed time. Where entry cannot be gained or the property is not prepared for the appointment, the visit may be treated as a late cancellation or failed attendance. This applies to carpet cleaning, rug cleaning, and similar services arranged under the same booking.
Payments and Pricing
All prices are stated in pounds sterling and may be quoted as fixed fees or estimated fees depending on the information available at the time. Unless otherwise stated, quoted prices exclude any additional work that is not included in the original description of the service. Extra charges may apply where the job is larger, more complex, heavily soiled, urgent, or requires specialist treatment. If additional work is needed, we will aim to explain the revised cost before proceeding, although the customer may be responsible for charges arising from hidden or undisclosed conditions discovered during the job.
Payment terms will be confirmed at booking or upon completion of the service. We may require full payment on completion, a deposit in advance, or partial payment before work begins, depending on the nature of the booking. Accepted payment methods may include bank transfer, card payment, or other methods we notify to the customer. If an invoice is issued, it must be paid by the due date stated on the invoice. Failure to pay on time may result in late payment charges, recovery costs, or suspension of future services, to the extent permitted by law.
The customer must ensure that payment is made by an authorised person and that any card or payment details provided are valid. Where a payment is reversed, declined, or cancelled after the work has been completed, we may seek payment by alternative lawful means and may charge reasonable administrative costs associated with the failed transaction. Any agreed discounts, promotions, or special offers are personal to the quoted booking and may be withdrawn if the booking details change materially.
If a deposit has been taken, it may be non-refundable where stated in the quotation or booking confirmation, particularly if resources have already been allocated to the appointment. Deposits may also be used to cover loss where the customer cancels outside the permitted period or prevents the service from taking place. All prices are subject to change for future bookings, but changes will not affect a booking already accepted unless the customer requests a variation.
Cancellations, Rescheduling, and Access
Customers may cancel or reschedule a booking by giving notice within a reasonable time before the appointment. Where a minimum notice period is specified in the booking confirmation, that period will apply. If cancellation occurs after that point, we may charge a cancellation fee that reflects lost time, travel, and preparation costs. In some cases, especially where the appointment is cancelled on the day of service or where our team has already been dispatched, the full booked amount or a substantial portion of it may be chargeable, subject to applicable consumer law.
We may also cancel or reschedule an appointment if circumstances beyond our control make it impractical or unsafe to continue, including severe weather, equipment failure, staff illness, transport disruption, or other operational issues. Where reasonably possible, we will offer an alternative date or a refund of any advance payment for the part of the service not delivered. We are not liable for losses caused by events outside our reasonable control, provided we have taken reasonable steps to minimise disruption.
Access must be provided so that the work can be performed safely and efficiently. The customer should ensure that the area is clear of valuable, fragile, or removable items and that any pets, children, or occupants do not interfere with the cleaning process. If the service cannot start or is materially delayed because access is restricted, parking is unavailable, utilities are turned off, or the premises are unsuitable, we may charge a call-out fee, waiting fee, or cancellation charge. This applies equally to services offered under Wandsworth Carpetcleaning terms and any related cleaning appointment.
Service Standards and Customer Responsibilities
We will perform the service with reasonable care and skill, using equipment and methods that we consider suitable for the material and the stated condition of the items to be cleaned. However, the customer acknowledges that cleaning results can vary depending on fabric type, wear, age, previous treatments, staining, and hidden damage. Some marks, odours, and discolouration may not be fully removable, and some materials may react unpredictably to moisture, heat, or cleaning agents. Any pre-existing damage, loose seams, colour instability, fading, or previous repairs should be disclosed before work starts.
The customer must give accurate information about the items to be cleaned and must not request that we use a process likely to harm the material. If the customer instructs us to proceed despite our warning, they accept the associated risk, except where such risk cannot be excluded by law. The customer is responsible for moving small personal items, ornaments, and breakables unless otherwise agreed. We may assist with light furniture movement at our discretion, but we are not obliged to move items that are heavy, delicate, poorly assembled, or unsafe to handle.
Where appropriate, the customer should allow time for drying after the service. Any advice we give regarding ventilation, re-entry, or aftercare is provided in good faith, but the customer remains responsible for following relevant manufacturer guidance and for protecting the cleaned surfaces after the appointment. We accept no responsibility for damage caused by normal drying, pre-existing faults, or misuse after the service has been completed.
Liability and Limitations
We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Subject to that, our liability is limited to losses that are a foreseeable result of our breach of these terms or our negligence. We are not liable for indirect, incidental, or consequential losses such as loss of profit, loss of business, or loss of enjoyment, except where such exclusion is not permitted by law.
If any item is damaged as a direct result of our negligence, our liability may be limited to the reasonable repair cost or, where repair is not practical, the fair market value of the affected item immediately before the incident. We will not be responsible for wear and tear, hidden defects, pre-existing damage, colour loss, shrinkage, adhesive failure, or deterioration caused by the nature of the material itself. The customer should raise any concern as soon as reasonably possible after the service so that the matter can be investigated promptly.
Any claim for damage must be notified within a reasonable time and, where possible, before the item is moved, reused, or further cleaned by another party. The customer should provide photographs, purchase evidence, or other reasonable supporting information if requested. Our decision to inspect, repair, replace, or compensate will not be an admission of liability beyond what the law requires. Nothing in these terms limits rights that consumers cannot lawfully waive.
Waste Regulations, Disposal, and Environmental Compliance
The customer agrees that we may remove small amounts of waste arising from the cleaning process, such as used cloths, packaging, extracted debris, or residues, provided this is lawful and reasonable for the service. We operate in accordance with applicable UK waste and environmental rules, including the duty to avoid unlawful disposal and to handle waste responsibly. Any waste generated during the service remains our responsibility only to the extent that it arises directly from our work and falls within lawful disposal arrangements.
We may decline to handle or remove hazardous, contaminated, or regulated waste, including materials that may contain asbestos, bodily fluids, sharps, chemicals, mould contamination beyond standard domestic cleaning, or other substances requiring specialist disposal. If such materials are discovered, we may pause or stop the work and ask the customer to arrange appropriate specialist handling. The customer must disclose any known environmental or contamination risks before the appointment. Failure to do so may result in additional charges, cancellation of the job, or refusal to continue.
Where wastewater or cleaning residues are generated, we will dispose of them responsibly and in accordance with applicable sewerage, environmental, and local authority requirements. The customer must not ask us to pour waste into any location that would breach environmental rules or building regulations. If specialist disposal is required because of the condition of the property or the nature of the job, additional charges may apply and the work may proceed only if lawful disposal is available.
Complaints, Force Majeure, and General Terms
If a customer is dissatisfied with the service, they should notify us as soon as reasonably possible so that we can review the matter and, where appropriate, assess whether a re-clean or another remedy is suitable. We may request access to inspect the affected area. Any remedy offered will depend on the facts, the nature of the issue, and whether the customer has complied with these terms, including aftercare instructions and prompt notification. A re-clean or adjustment, where offered, may be the customer’s sole remedy for a service issue, subject always to legal rights that cannot be limited.
No failure or delay by either party in exercising rights under these terms shall operate as a waiver of those rights. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force. We may assign or subcontract parts of the service where reasonably necessary, provided that this does not reduce the standard of care owed to the customer. The customer may not transfer their booking or rights under these terms without our written consent.
These terms, together with the booking confirmation and any written quotation, form the entire agreement between the parties relating to the service. They replace any prior discussions or statements unless expressly included in writing. If there is any inconsistency, the more specific written booking terms will apply for that appointment, followed by these general terms. The headings are for convenience only and do not affect interpretation.
Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, the booking, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law provides otherwise. By booking with Wandsworth Carpetcleaning, the customer confirms that they have read, understood, and agreed to be bound by these terms as they apply to the service requested.
