Terms And Conditions

Wandsworth Carpet Cleaning Service Terms and Conditions

These Terms and Conditions set out the basis on which Wandsworth Carpet Cleaning provides carpet, upholstery and related cleaning services to residential and commercial customers. By placing a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your appointment.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, firm or company booking the services.

Company means Wandsworth Carpet Cleaning, the service provider.

Services means carpet cleaning, upholstery cleaning, rug cleaning, stain removal, odour treatment and any other related services agreed between the Customer and the Company.

Premises means the property or location where the Services are to be carried out.

Technician means any employee, contractor or representative of the Company assigned to perform the Services.

2. Scope of Services

The Company provides professional cleaning services for carpets, rugs, upholstery and related soft furnishings. The exact scope of work for each booking will be agreed with the Customer at the time of quotation or booking. Any additional tasks requested on the day of service may be carried out at the discretion of the Company and may incur additional charges.

The Company reserves the right to decline work that it reasonably considers unsafe, unsuitable, or outside its normal service offering, including but not limited to areas that are inaccessible, structurally unsound, contaminated or where the Technician believes their health and safety would be at risk.

3. Booking Process

3.1 Bookings may be made by the Customer through the Companys accepted channels. By making a booking, the Customer confirms that they are legally capable of entering into a binding contract and are at least 18 years old.

3.2 The Customer must provide accurate information regarding the Premises, including property type, access details, parking arrangements, number and size of rooms or items to be cleaned, and any known issues such as heavy soiling, staining or damage. The quotation and time estimate are based on the information supplied by the Customer.

3.3 The Company may amend the quotation on arrival if the information provided by the Customer was incomplete or inaccurate, or if the scope of work is materially different from that originally described. The Technician will inform the Customer before commencing work if any price adjustment is required.

3.4 Bookings are subject to availability. The Company will confirm the date and time of the appointment. Any timeframe for arrival is an estimate only and not a guaranteed time, although the Company will use reasonable efforts to attend within the agreed window.

4. Customer Obligations

4.1 The Customer must ensure that the Technician has safe and reasonable access to the Premises, including suitable parking where required. Any parking charges incurred by the Technician in order to access the Premises may be added to the final invoice.

4.2 The areas and items to be cleaned should be reasonably clear of personal belongings, breakables and clutter before the Technician arrives. The Company is not responsible for moving heavy or delicate furniture, electrical equipment, or personal items, although the Technician may assist with light furniture at their discretion.

4.3 The Customer must inform the Technician of any known defects, pre-existing damage, loose fittings, unstable furniture, colour instability, previous cleaning treatments or other factors that may affect the outcome of the Services or the safety of the Technician.

4.4 Children and pets must be supervised and kept away from the work area and equipment at all times. The Customer is responsible for ensuring that newly cleaned areas are not walked on or used until they are dry and safe.

5. Prices and Quotations

5.1 All prices are stated in pounds sterling and are inclusive or exclusive of any applicable taxes as specified by the Company at the time of quotation.

5.2 Quotations are based on standard room sizes, average levels of soiling and normal access conditions. Heavily soiled areas, extensive staining, additional treatment requirements or oversized rooms may incur supplemental charges, which will be discussed with the Customer wherever possible before work begins.

5.3 The Company reserves the right to revise its prices from time to time. The price confirmed at the time of booking will apply to that particular service appointment, subject to any amendments as described in these Terms and Conditions.

6. Payments

6.1 Payment is due on completion of the Services, unless the Customer is an approved account client with alternative terms agreed in writing. The Company accepts the payment methods that it communicates to the Customer at the time of booking or service.

6.2 For certain bookings, including but not limited to larger commercial jobs, end of tenancy cleans or multi-property bookings, the Company may require a deposit or prepayment. Any such requirement will be communicated to the Customer prior to confirming the booking.

6.3 Where payment is not made on the day of service, the amount due must be paid within the timeframe stated on the invoice. The Company reserves the right to charge interest on late payments at the statutory rate, as well as reasonable administrative costs incurred in pursuing overdue sums.

6.4 The Customer is not entitled to withhold payment or make deductions from the invoice amount unless such retention has been expressly agreed by the Company in writing.

7. Cancellations and Rescheduling

7.1 The Customer may cancel or reschedule an appointment by giving the Company reasonable notice. The Company requests that the Customer provides at least 24 hours notice for cancellations or changes wherever possible.

7.2 The Company reserves the right to charge a cancellation fee where a booking is cancelled or rescheduled with less than 24 hours notice. This fee may be up to the full value of the booked Services, particularly where the Technician has already travelled to or arrived at the Premises.

7.3 If the Technician is unable to access the Premises at the agreed time due to circumstances within the Customers control, including but not limited to absence of the Customer or keys, incorrect address details, or blocked access, the visit may be treated as a late cancellation and a fee may be charged.

7.4 The Company may cancel or reschedule a booking due to unforeseen circumstances such as illness, vehicle breakdown, severe weather, or other events beyond its reasonable control. In such cases, the Company will offer the Customer an alternative appointment. The Company will not be liable for any loss or costs arising from such cancellation, other than the refund of any prepayments for services not yet provided.

8. Service Limitations and Results

8.1 The Company will perform the Services with reasonable skill and care, using methods and products appropriate for professional carpet and upholstery cleaning. However, the Company does not guarantee that every stain or mark will be removed, or that restoration to original condition will be possible.

8.2 Some stains are permanent and cannot be fully removed. Certain types of wear, pile distortion, sun damage, discolouration and pet damage may remain visible after cleaning. The Customer acknowledges that factors such as age, fibre type, previous cleaning, and type of staining can affect the final result.

8.3 Drying times depend on ventilation, temperature, humidity, and the condition of the item cleaned. Any drying times provided by the Company are estimates only and are not guaranteed.

8.4 The Customer accepts that some odours, including pet, smoke or damp odours, may not be completely removed, particularly where they have penetrated underlay, padding or structural elements beyond the surface being cleaned.

9. Damage and Liability

9.1 The Company has in place appropriate liability cover for its operations. The Company accepts responsibility for damage that is directly caused by the proven negligence of its Technicians in the course of providing the Services, subject to the limitations set out in this section.

9.2 The Customer must report any alleged damage or dissatisfaction with the Services to the Company as soon as reasonably practicable, and in any event within 48 hours of completion. The Customer should provide details and any relevant evidence. The Company will investigate and, where appropriate, seek to rectify the issue.

9.3 The Company is not liable for damage or deterioration arising from pre-existing conditions, latent defects, poor installation, inappropriate materials, or previous cleaning methods. This includes shrinkage, colour loss, or texture changes that result from the inherent condition or instability of the fabric or carpet rather than the cleaning process itself.

9.4 The Company is not responsible for items left on floors or furniture that are not removed by the Customer prior to cleaning, including valuables, personal documents or fragile items, unless specifically agreed in advance.

9.5 The Company will not be liable for any indirect or consequential loss, loss of profit, loss of opportunity or loss of enjoyment arising from the performance or non-performance of the Services. The Companys total liability in respect of any claim, whether in contract, tort or otherwise, shall not exceed the total price paid or payable by the Customer for the specific Services giving rise to the claim.

9.6 Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by its negligence, or for any other liability which cannot be excluded or limited under applicable law.

10. Waste Regulations and Environmental Practices

10.1 The Company operates in accordance with applicable waste handling and environmental regulations relevant to its services and the areas in which it operates. Cleaning solutions and waste water generated during normal carpet and upholstery cleaning will be handled by the Technician in a safe and responsible manner.

10.2 Where the Services involve the removal of solid waste, contaminated materials, or large quantities of debris, this must be agreed in advance. Additional charges may apply for the collection, transport or disposal of such waste in line with applicable regulations.

10.3 The Customer must not request the Company or its Technicians to dispose of hazardous or restricted waste in breach of local regulations. This includes, but is not limited to, clinical waste, sharp objects, chemicals, or materials suspected of containing asbestos or similar substances.

10.4 The Customer is responsible for informing the Company of any known contamination or hazardous conditions at the Premises that could impact waste handling or the safety of the Technician.

11. Health and Safety

11.1 The Company will take reasonable steps to ensure that the Services are carried out safely and in accordance with relevant health and safety requirements. This includes the safe use of equipment, machinery and cleaning agents.

11.2 The Customer agrees not to interfere with the equipment or materials used by the Technician and not to enter cordoned-off or treated areas until the Technician has confirmed that it is safe to do so.

11.3 If the Technician considers that the Premises present an unacceptable health or safety risk, they may suspend or refuse to carry out the Services. In such circumstances, the Company will discuss alternative options with the Customer. A cancellation or call-out fee may apply where the problem was reasonably within the Customers control.

12. Complaints and Service Issues

12.1 The Company aims to provide a high standard of service. If the Customer is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible, and in any case within 48 hours of completion.

12.2 Where a complaint is received within the specified timeframe and is considered reasonable, the Company may offer a re-clean of the affected area or other remedial action at no additional cost. Any such remedy is at the Companys discretion and will take into account the condition of the items cleaned and the limitations described in these Terms and Conditions.

12.3 Raising a complaint does not relieve the Customer from the obligation to pay for the Services provided, subject to any agreed adjustments.

13. Privacy and Data Protection

13.1 The Company will collect and use the Customers personal information only for the purposes of managing bookings, providing the Services, processing payments, and handling enquiries or complaints.

13.2 The Company will take reasonable measures to keep the Customers personal information secure and will not share it with third parties except where necessary to provide the Services, comply with legal obligations, or with the Customers consent.

14. Changes to Terms and Conditions

14.1 The Company may update or amend these Terms and Conditions from time to time. The current version will apply to all bookings made after the date on which the revised terms take effect.

14.2 For existing bookings, the Terms and Conditions in place at the time of booking will continue to apply, unless otherwise agreed with the Customer in writing.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or other competent authority, that provision shall be deemed modified to the minimum extent necessary or, if not possible, deleted, and the remaining provisions shall continue in full force and effect.

16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

16.3 These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the provision of the Services and supersede any prior representations, understandings or agreements, whether written or oral, relating to the same subject matter.