Privacy Policy

Wandsworth Carpet Cleaning Privacy Policy

This Privacy Policy explains how Wandsworth Carpet Cleaning collects, uses, stores and protects personal data for all customers and prospective customers in the Wandsworth area. We are committed to processing your personal information fairly, lawfully and transparently, in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

By using our carpet cleaning and related services, requesting a quotation, or otherwise providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

Who We Are And Scope Of This Policy

Wandsworth Carpet Cleaning is a carpet and upholstery cleaning service provider operating in the Wandsworth area. For the purposes of data protection law, we are the data controller for the personal data we collect and use about our customers, prospective customers and website users.

This Privacy Policy applies to all Wandsworth Carpet Cleaning customers and prospective customers in the Wandsworth area, regardless of how you contact us, including by phone, our website contact forms, or in person at your property.

Types Of Personal Data We Collect

We only collect personal data that is relevant and necessary for providing our services and running our business. The information we may collect includes:

Identification and contact details such as your name, home address, billing address, service address if different, and general location details for scheduling appointments.

Contact preferences and communication history such as records of enquiries, quotes, bookings, complaints, feedback and any communications you send to us or we send to you.

Service and transaction details such as information about the services you request, the dates and times of visits, notes regarding access instructions to the property, and records of payments and invoices.

Technical information such as basic usage information when you visit our website, including pages visited and how you interact with our online forms, where this is necessary to operate and secure our website.

We do not intentionally collect special category personal data, such as health information, unless you choose to share specific details which are directly relevant to our work at your property, and we will only use such information where necessary and with appropriate safeguards.

How We Collect Your Data

We collect personal information in the following ways:

Directly from you when you contact us to request a quote, make a booking, ask a question, or provide feedback about our services.

During the provision of services at your property, for example when we confirm access details, parking instructions or any particular requirements in relation to your carpets or upholstery.

From our website contact forms when you submit an enquiry or booking request.

From payment records where we need to confirm that payment has been made and allocate it correctly to your booking or account.

Lawful Bases For Processing Your Data

We process personal data only when we have a lawful basis to do so under UK GDPR. The main lawful bases we rely on are:

Contract: We process your personal data where it is necessary to enter into and perform a contract with you, such as to provide carpet cleaning services, arrange appointments, manage payments and respond to your requests.

Legal obligation: We process certain information to comply with legal and regulatory obligations, including record keeping, tax and accounting requirements.

Legitimate interests: We may process your data where it is necessary for our legitimate business interests, such as managing our schedule, improving our services, maintaining accurate internal records, preventing fraud and ensuring the security of our operations, provided that your interests and fundamental rights do not override those interests.

Consent: In limited cases, we may rely on your consent, for example where we send you optional marketing communications by electronic means and this is not otherwise covered by another lawful basis. You can withdraw your consent at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide our services, including processing enquiries, preparing quotations, scheduling and delivering carpet cleaning and related services, and managing follow up visits where required.

To manage customer relationships, including responding to questions or complaints, maintaining records of services provided, and keeping you informed about any changes to bookings or our terms.

To process payments and maintain financial and accounting records so that we can manage invoices, receipts and refunds where applicable.

To improve our services and business operations by analysing patterns of service usage, customer feedback and enquiries, and by training our staff.

To maintain safety and security, including verifying your identity where appropriate, and protecting our staff and property when attending appointments.

To send you service-related messages and, where permitted, carefully selected information about our services that we believe may be of interest to you. You can opt out of marketing communications at any time.

Data Retention Periods

We keep your personal data only for as long as is necessary for the purposes for which it was collected, or as required by law. In general:

Basic customer records including contact details, service history and related correspondence may be retained for up to seven years after the last service, to meet legal, tax and accounting requirements and to help with repeat bookings or queries.

Financial records, including invoices and payment details, are kept for the period required by law for tax and accounting purposes.

Enquiry records where no services are ultimately provided may be retained for a shorter period, typically up to two years, to help us manage follow up enquiries and avoid duplication.

We review our retention periods regularly and will securely delete or anonymise personal data when it is no longer required.

Sharing Your Data And Use Of Processors

We do not sell your personal data. We may share your personal information with carefully selected third parties where necessary for the purposes described in this Privacy Policy.

Service providers acting as data processors may process personal data on our behalf, for example providers of scheduling tools, payment processors, accounting or invoicing systems, secure data storage and backup, and external IT support services. These providers are required to only use your data in accordance with our instructions and to keep it secure.

Professional advisers such as accountants and legal advisers may have access to limited personal data where this is necessary to provide their services to us.

Public authorities, regulators or law enforcement agencies may receive personal data where we are required or permitted to do so by law, or where this is necessary to protect our rights, property, staff or customers.

Whenever we use processors, we put in place appropriate contracts and safeguards to ensure that your personal data is protected in line with data protection law.

International Data Transfers

In some cases, our service providers may store or process personal data outside the United Kingdom. Where this happens, we ensure that appropriate safeguards are in place, such as using countries that have been recognised as providing an adequate level of protection, or implementing standard data protection clauses approved by the relevant authorities, so that your data remains protected.

Data Security

We take the security of your personal data seriously and use appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, destruction or damage. These measures include limiting access to personal data to staff and service providers who need it for legitimate business purposes, secure storage of physical and electronic records, and appropriate staff training on data protection responsibilities.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These include:

The right of access: You can request a copy of the personal data we hold about you and information about how we use it.

The right to rectification: You can ask us to correct any inaccurate or incomplete personal data that we hold about you.

The right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected, or where you have withdrawn consent and there is no other legal basis for processing.

The right to restriction: You can ask us to restrict the processing of your personal data in certain situations, for example while we are dealing with a request to correct data.

The right to object: You can object to our processing of your personal data where we rely on legitimate interests as the lawful basis, or where we process your data for direct marketing.

The right to data portability: In some circumstances, you can request that we provide your personal data in a structured, commonly used and machine readable format, or that we transmit it directly to another controller where this is technically feasible.

You also have the right to withdraw consent at any time where we rely on consent as the lawful basis for processing, without affecting the lawfulness of processing carried out before your withdrawal.

How To Exercise Your Rights Or Raise Concerns

If you wish to exercise any of your data protection rights or have questions or concerns about how we handle your personal data, you can contact us using the contact details provided on our website or in our customer communications. We will respond to your request as soon as reasonably possible and within the time limits set by data protection law.

You also have the right to lodge a complaint with the Information Commissioner's Office if you are unhappy with how we handle your personal data. Further information on your rights and how to complain is available from the Information Commissioner's Office.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. Any changes will be posted on our website and will take effect from the date of publication. We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your personal data.